Although it seems like something from a very distant era, the means usually used by everyone to communicate with their mobile phones were SMS (the English Short Message Service). A few years ago they were displaced by the irruption of instant messaging applications such as WhatsApp, but they still have their utility. In this post we will analyze the following situation: "I do not receive SMS", the reasons why this happens and the ways to fix it.
It is possible that many people think that not being able to use SMS messages with our phone is not such a serious problem either. However, the use of SMS It is more common than you might think at first.
Current uses of SMS messages
After a golden decade for SMS communication, WhatsApp came to put an end to this messaging system, almost wiping it off the map. Although it seemed finished, there was still a lot of life left in SMS messages. These are some of his current uses, of which some are booming, especially by companies:
- Launch of flash offers and event promotion.
- Reminder and confirmation of appointments: at the doctor, in the workshop, for some administrative procedure, etc.
- Double verification system, when we receive a confirmation PIN when accessing a website or online service.
We have all used SMS in the last year for one of the reasons mentioned above. And although it is not a daily use, we are going to miss this resource if one day it stops working.
I am not receiving SMS: possible solutions
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Given that the reasons for which the situation of unable to send or receive SMS are numerous and varied, the most prudent thing to do is to try the following solutions one by one and in the order in which we present them here. Some of them will hit the key to help us resolve the issue:
Check if airplane mode is activated
It may sound a bit stupid, but it's very easy to get lost. Sometimes we activate the Airplane mode on our mobile phone for whatever reason and then we forget to go back to normal mode. As long as the phone remains in this state, we will not be able to send or receive text messages.
The logical solution for this case is simply to return to normal mode.
Check SIM card status
Another frequent case in which text messages will not work is when the SIM card is displaced or damaged. This can happen even without the "Mobile without Internet access" notice on the screen, which will probably catch us off guard.
What to do in these cases is turn off the phone and then try to place the card well or remove it very carefully to check its condition. Sometimes it is enough to put it back in its place and turn the device back on to see if the SMS has already arrived.
To be more sure and rule out that the SIM card does not work, you can try inserting it in another terminal. S, after carrying out the due verifications, we come to the conclusion that the card does not work, we will have to contact the operator to request a duplicate.
Review configuration errors
Once the previous reasons have been ruled out, we will proceed to review the configuration of the application of our phone in charge of managing text messages via SMS. On an Android phone, simply follow the steps below:
- First of all, we go to the menu of Settings.
- There we go to the section Applications.
- We select the tab Default apps and we choose the option of SMS.
- The next step is to go to Posts.
- There we finally check if the allow option.
Update the Messages app
We're not leaving the Messages app on your phone yet, as it can still crash even when configured correctly. Sometimes this can happen because we don't have the latest updated version.
On an Android phone, all we have to do is go to Google Play Store, access our user profile and click on the option "Manage apps and devices." In the section «Updates available» We can see if we have any pending. If so, all you have to do is update the software.
Clear the cache
When everything we've tried hasn't worked, try this. Clearing the cache and data, the text messages application will be completely clean, as if we had just installed it. This is how we should do this:
- First we go to the menu Adjustments
- Then click on the section Apps and notifications.
- There we enter the application of Posts.
- select Storage.
- To finish, click on the options Clear cache and storage.
Go to technical service
«I have tried everything, but I do not receive SMS on my mobile». Our last bullet, obviously, is to go to the official technical service of the brand of our phone. We will surely meet a hardware failure that only the manufacturer can repair.