What does the 'My Citizen Folder' app of the Junta de Andalucía consist of?

Government applications help citizens carry out simple procedures from home, without having to waste time traveling to an office. This is great for all types of people since the worker does not have to ask for a morning to make administrative questions or the retiree does not have to travel kilometers to the office. Of course, the app is not going as smoothly as we say since it has many negative reviews. Let's see what My Citizen Folder of the Junta Andalucía consists of and what errors you can find in it.

What is the “My Citizen Folder” app of the Junta de Andalucía?

The My Citizen Folder app is a information and management center for administrative procedures of the Junta de Andalucía. This app works as a citizen service center but directly on the mobile. It is an app that allows you consult your personal data privately and with access to a multitude of different administrative procedures.

Now, the app is not the most polished in the Google catalog since it It has an average rating of 1.8 stars out of 5. And this is because, despite the potential of this tool, which, if it worked correctly, would end up solving many citizens' problems without them having to go anywhere.

In fact, you can ask many questions in this app, which in person would take you a long time, making you waste several mornings on work days. You can consult the following data within the My Citizen Folder app.

• Personal Information: Consult and update your personal information such as address, marital status, etc.
• Administrative transactions: Start, continue and finish procedures without leaving home.
• Health: Access your medical history, pending appointments and electronic prescriptions.
• Education: Check your children's grades and attendance.
• Taxes and Fines: Check the status of your payments and possible fines.
• Job vacancies: Information about job and training offers.

As you can see, there are many features of My Citizen Folder, but If your query is medical, you may be interested in downloading the InterSAS app for booking medical appointments in Andalusia. Now, How do you enter the application? I'll tell you but first I'll leave you a link so you can download it now on your mobile.

How to enter “My Citizen Folder”?

To start using the “My Citizen Folder” app of the Junta de Andalucía, the first thing you need to know is that it has some prerequisites, very simple, but if you do not meet them you will not be able to use the app. I mean that You need to identify yourself with one of the access options provided, such as your DNIe, digital certificate or your Cl@ve. This process ensures that only you can access your data through the app.

Although, on the other hand, also you need to have a compatible terminal by downloading this app, which does not have many requirements so you can open it on older smartphones. And finally you need to be connected to the internet if you want to carry out any procedure within the app.

Now that you know the requirements to enter "My Citizen Folder", I am going to tell you how can you enter, it's simple.

1. First, download the app from the App Store (if you use iPhone) or Google Play (if you have an Android mobile). It's completely free, nothing more.
2. Now, to access your information, you need authenticate yourself using your digital certificate, with an electronic DNI or through the Cl@ve system.
3. Once inside you can browse the app looking for the procedure what do you want to do. Or if you want you can use the magnifying glass on the top right to search directly.
4. Carry out the procedure you need whether consulting data in the Registry, checking the status of applications or reviewing notifications and files, among many other functions.

When you have finished the procedure you can close the app simply knowing that the next time you log in, you will have to fill out the accesses again. Also, if you spend a lot of time doing nothing within the app, the service disconnects you for security reasons, so do what you plan to do without many pauses.

Although sometimes, almost without stopping, the app takes you out of your access. And it is that, As usually happens in these cases, the “My Citizen Folder” app is under development and still has many errors, something you can verify due to their reviews.

Common errors of the My Citizen Folder app

Many users report different malfunctions in the app, something that is quite common in government applications. As I have seen in the evaluations of this app from the Junta de Andalucía, Most user problems are related to access to the app and requests that are never actually requested because the app is either poorly configured or does not work at all.

For those users who are experiencing problems with the application, the Junta de Andalucía suggests:

• Try different authentication methods: How to use digital certificate or Cl@ve.
• Contact technical support: Sometimes the only thing that can help us are the technical professionals behind the scenes. Use the links provided to get personalized help.
• Update the app: The old reliable, if it hasn't been done recently, make sure you have the latest version with possible bug fixes.

So now you know, if the app does not work as it should, try to correct the error if it is yours. If it is not yours, you can let the technical support developers know. And without further ado, remember that if you live in Andalusia, whether you like it or not, This app is the one that allows you to review all your administrative operations.