Google Chrome has been, for several years, the most used browser both on desktop computers, laptops and mobile devices. But nevertheless, Is not perfect. If you use it regularly, you may have encountered the error ERR_NAME_NOT_RESOLVED, an error that, unfortunately, is quite common.
In this article we show you what does it mean and how to fix ERR_NAME_NOT_RESOLVEDAn error can have many causes, so we must try each one until we find the one that solves our problem.
The ERR_NAME_NOT_RESOLVED error in Google Chrome occurs when the domain name cannot be resolved, that is, it cannot translate the URL into numbers and therefore the website cannot be opened. That is, there is a problem with DNS resolution.
This message indicates that there is a configuration problem on the computer or in the Google Chrome browser, that the web page you are trying to visit does not work and cannot be accessed… However, the most likely cause of the error is problems related to our computer and the browser.
The best method to know if the problem is with our equipment or with our browser, we just have to try any other browser, as for example with Edge, included natively in Windows 10.
Here are the best options for Fix the ERR_NAME_NOT_RESOLVED error.
Clear browsing data
The navigation data is the record of the web pages we have visited in previous browsing sessions and usually includes the name of the website and its corresponding URL. Other browsing data are private data elements such as cache, cookies, saved passwords, etc., information that is also saved during the browsing session.
All these data can affect computer performance and even prevent internet access showing the error ERR_NAME_NOT_RESOLVED.
To clear the Google Chrome browsing data cache, we must perform the steps that I show you below:
- First, click on three dots from the upper right corner, Select More tools and click Clear browsing data...
- In the window Clear browsing data, select the data you want to remove from Google Chrome's data cache and click the Clear data button. It is very important to also select cookies and other site data, including images and cache files, as well as application data.
- Finally, we restart Chrome and we check if the error still appears.
If it still doesn't work, we should clear browser cache, in order to also delete the data stored by the device when we use the browser in incognito mode.
Switch to Google DNS
Google's Public DNS is a free alternative Domain Name System service offered to Internet users around the world, a completely free service. The DNS service works as a recursive nameserver that provides domain name resolution for any host on the Internet. Cloudfare also offers us an alternative DNS service if we do not want to use Google's.
To fix the ERR_NAME_NOT_RESOLVED error, we must replace DNS manually and thus rule out that this is the problem. To change the DNS, we must carry out the process from Windows, not from the browser, since Chrome does not have access to them. Here are the steps to follow:
- First of all, we must access the configuration of Network connections and right-click on the Start menu and select Network Connections.
- In the configuration window Network and Internet, select your connection type (Wi-Fi or ethernet) in the left panel.
- Next, click on Change adapter options in the right pane.
- Right-click on your connection and select Properties in the drop-down menu.
- Select Internet Protocol version 4 (TCP / IPv4) and click Properties.
- In the Properties window of Internet Protocol Version 4 (TCP / IPv4), we select Use the following DNS server addresses, and we write 8.8.8.8 as Preferred DNS server and 8.8.4.4 as Alternate DNS Server.
- Finally, click on OK to save the changes and restart our computer.
If Google DNS doesn't work, we can try those of Cloudfare:
Cloudfare DNS:
- Primary 1.1.1.1 Secondary 1.0.0.1
- Primary 1.1.1.2 Secondary 1.0.0.2
- Primary 1.1.1.3 Secondary 1.0.0.3
Reset network settings
If the above option does not work, we will be forced to restore network settings via command prompt with applications ipconfig y netsh.
To open the command line, we must type CMD in Windows search box, place the mouse over the first result (Command Prompt), right-click and run as Administrator.
Ipconfig our Displays the current IP settings of a networked computer. With this utility, we can empty and restore the content of the DNS client resolver cache and renew the DHCP configuration.
To use this utility, we must write the following lines, independently. Every time we write one, we hit enter and we write the next one.
- ipconfig / release
- ipconfig / all
- ipconfig / flushdns
- ipconfig / renew
Netsh is a command line scripting utility that allows show and / or modify the network configuration of the equipment.
To use this utility, we must write the following lines, independently. Every time we write one, we hit enter and we write the next one.
- netsh int ip set dns
- netsh winsock reset
Once we have made these changes, it is necessary Restart the system to take effect and start Chrome again to see if the problem has been fixed.
Temporarily disable antivirus software
Another problem, and not related to the network configuration of our equipment, is found in the application antivirus of our team. At times, it may be directly blocking some websites and displaying the ERR_NAME_NOT_RESOLVED error.
To rule out that the antivirus is the source of the problem, we must temporarily disable it and start Chrome to check if the error still appears.
If the problem is the antivirus, the best we can do is change the application. Windows Defender is the antivirus that Microsoft includes for free on all computers managed by Windows 10 and Windows 11, an antivirus that has positioned itself as one of the best on the market.
Furthermore, integrates seamlessly with Windows, so we will never have any configuration or operation problems with the internet.
Restart the router
Sometimes the problem We can't find it in the browser or on our computer, but it is an external problem such as the router.
Maybe this is the first option we must tryhowever, it is not usually the best solution of all. Disconnecting the router from the power, waiting a minute and reconnecting it, could be, paradoxically, the solution to this problem after having given it many turns without finding the solution.