Apps on Android can experience problems at many different times. This is something that can happen with any app on the phone, so we must take it into account. Since it may also be the case that google app not working on our phone or tablet. What can we do in these kinds of situations?
If the Google app doesn't work on Android, there are a number of solutions we can try. Last year there was a big crash of the app, one of the few times this has happened, which undoubtedly generated many doubts among users in the operating system. Luckily, there are a number of things that we can do so that we will be able to solve this problem.
This is a problem that can happen in any Android appso no need to worry too much. As with any other app, there are always simple solutions that we can try on the phone, so let's get everything working fine again. Although there are cases in which it will not depend on us, since the origin of the problem may be on Google's side, for example. But also in that case we will know what we have to do.
Origin of this fault
The reason why the Google app is not working on Android can have many different origins. Since it can be a crash of the application's own servers, so the app doesn't work for anyone. In these cases there is nothing we can do, but we have to wait for Google itself to solve this problem.
On the other hand, It may be a problem with the Android app., something that can be the most varied. From compatibility problems, due to the version of the application that we are using on our device, to a temporary failure in the application or in the phone itself. As well as problems with the cache accumulated on the phone, which we already know can cause failures in its operation on Android.
Then we leave you with a series of solutions that we can apply in this case. Thanks to them, we will be able to make the Google app work normally again, or at least be able to determine the origin of the error that the app is experiencing at that moment.
Has the app crashed?
The first thing we must check in this type of case is if the application has crashed. The reason why the Google app does not work on Android may be that its servers are down. If this is the reason why it does not work, we already know that the only thing we can do is wait for Google to solve this situation, something that could take a few hours. But at least it is not something that depends on us.
We can use Downdetector to know if the Google app has crashed. This web page gives us information about problems that have arisen with applications and web pages. So we can see if there are reports of problems with the Google app in the last few hours. We are shown the number of reports there are, in addition to the real-time map, where we can see if it is a global or local problem. This helps us determine if the app has crashed, or to confirm, if we see that the app is not working on the phone.
If in Downdetector it is clear that the Google app suffers a crash at that moment, then we already know the reason why it does not work on Android. Now we just have to wait for this to be solved, something that will depend on the company itself. The most normal thing is that after a few hours everything works again in the app.
Internet connection
A second check to perform in these situations is the status of the internet connection. The Google application on Android depends on an Internet connection to work, so if we're having problems with that connection, the app will also have problems working, or it won't work at all. So it's good to know if this is the cause of this current problem with the app.
There are several things we can do if we want to find out if the Internet connection is responsible. So it is good that we do them all, because they help us rule out this one as the cause of the problem that currently affects us. These are the checks:
- Change connection: If you use mobile data, switch to WiFi or vice versa. The problem may be the connection you use at that time, but if we change the network or type of connection we will see that the app works perfectly again. So it's worth doing this.
- Other apps: Another thing we can do is open other apps that need an Internet connection to work, to see if we can use them on the phone. If we open an app like Instagram and it works normally, it seems that the Internet connection is not the cause of this problem.
- Speed ​​test: If we want to see the speed of our connection, because it may be too slow, try running a speed test on the phone. This way you will see at that moment how fast or slow the connection is and be able to see if it is the reason why the Google app does not work.
If you're using WiFi to connect at the time and find yourself having connection issues, restarting your router is best. Turn off this router, let it be like that for about 30 seconds, and then turn it on again. Many of the connection problems are solved when the connection is restarted, so we can use the app again without any problem.
Updates
It may be the reason why the Google app does not work on Android be a compatibility issue. If we are using an old version of the app, because we have not updated for a long time, problems may arise in the compatibility of said app on the phone. Therefore, we can try to update the app, check if there is an update available at that time for it. This is something that we do from the Play Store and we will see if there is an update that we can install on Android. After installing it, it probably works fine.
The problems may have arisen when you have updated the app. This is the other side of the coin, that it is the new version of the app that is generating these problems on Android. This is something that happens in some cases, so it is worth considering if this is the case. If so, we can wait for Google to release a new version, which will be a quick thing if many Android users experience this problem. If not, we can bet on installing an old version of the app, although this process will take more time to complete.
Clear cache
The cache is a memory that accumulates in the phone or tablet as an app is used. It is a memory that helps the operation of the app itself, since as the cache accumulates, the app opens more quickly and gives a smooth operation on the device. Although if you accumulate too much cache there is a risk that it will be corrupted. If this happens, the app may start to glitch or stop working altogether.
It is possible that this is the case now, that too much cache has accumulated which makes the google app not work on the phone. So the solution in this case is to clear said cache, so that the app will work well again. The steps we have to follow in this case are:
- Open the settings of your Android phone or tablet.
- Go to the Applications section.
- Look for the Google app in the list of apps installed on the device.
- Enter the app.
- Go to the Storage section.
- Click on the Clear cache button (it may say clear cache and data).
- Confirm that you want to do this.
Once said cache has been deleted, try opening the Google app on the phone. In many cases it is likely to function normally again. When you have cleared the cache of the app, you will notice that the first few times the app is opened it takes a little longer than it did before. This is so because now there is no cache for it. As the cache of the app accumulates on the phone (that is, as we make more use of the app), it will accumulate more and then it will open somewhat faster on our device.