Call forwarding is a useful feature that allows us to receive calls on another number or device. However, sometimes it can be inconvenient and we need to disable it. Either for a specific moment or that you have activated this service by mistake and need to receive calls. In this article we are going to show you how to disable call forwarding on Android. Although some functions of them will surely also serve you for other operating systems.
If after deactivating these functions of your phone you need to return to them, you can also use different ways to do so. But keep in mind that you will not have to look further than what we are going to explain here. Because you can perform some functions in reverse. How to do it from the application, the settings or call your telephone operator to put this function back on or change the diversion phone.
Disable call forwarding via phone settings
The easiest way to disable call forwarding on an Android device is through the phone's settings. It is the most common way, but each phone has a different format of settings depending on the version of Android and the brand of your phone. Which fit different designs to stand out. That is why we are going to give some guidelines to do it, but keep in mind that it may differ from your phone in some things.
When we refer to what it can change, we say it because possibly the icon of your settings is another, but also its name. Since you can switch to "settings" for example. Or the “Call Forwarding” feature can have another name or just the word “Forwarding” or “Active Forwarding”. Take this into account if you follow the steps or try to filter directly through the search engine of your settings to skip some of them and go directly to the function.
- Open the “Phone” app on your device.
- Tap the three dots icon in the top right corner of the screen.
- Select "Settings" from the dropdown menu.
- Look for the “Call forwarding” option and tap on it.
- Select the “Off” option to disable call forwarding.
Disable call forwarding using USSD codes
Another way to disable call forwarding on an Android device is by using USSD codes. These codes are a sequence of numbers used to perform actions on the phone. Just like they are used for many other things, such as knowing your PUK number, these codes are useful for changing functions on your phone. It is a method that can be similar to basic programming, such as the "CMD" of Windows. What you have to do is the following:
- Open the “Phone” app on your device.
- Tap the call button to open the number pad.
- Enter the USSD code corresponding to the call forwarding you want to deactivate. For example, to disable "busy" call forwarding, enter "*67#".
- If you want to deactivate the calls, the code you must press is ##21#.
- Press the call button to run the USSD code.
Applications to deactivate in your play store
Some Android devices come with a pre-installed app called “Call Forwarding”, which allows you to turn call forwarding on or off quickly and easily. But if your phone is not one of these, you can also use other external applications that you can find in the Google Play store.
- Open the “Call Forwarding” app on your device.
- Touch the button to deactivate call forwarding.
- Select the “Off” option to disable call forwarding.
If, as we said, you do not have the default application on your phone and you download one from the Play Store, you may not be able to follow the steps as we put them. Keep in mind that we don't know which app you downloaded so we won't be able to tell you the steps clearly. But there are very simple applications that can help you with this. In the Play Store, you can see “Scheduled call forwarding”, “Call forwarding” and other apps that you may find useful.
Using a deactivation code
Each type of call forwarding has its own deactivation code. If you know the type of call forwarding that is activated on your device, you can deactivate it using its corresponding deactivation code. These codes are different depending on the country and the telephone operator. Some examples of deactivation codes are "*73" to deactivate "busy" call forwarding and "*21" to deactivate "always" call forwarding.
As we said at the beginning of the article, these codes can also be used to activate these functions. You just have to change the symbol for each of them. Normally the pound is used to deactivate and the asterisk to activate. In this case, if you would like to activate it, use the code **21* adding the phone number to which you want to forward them. You can see more formats here.
Through your mobile phone operator
Finally, many phone companies have their own app that allows you to manage your phone line options, including call forwarding. If your phone operator has an app, you can disable call forwarding using it. Open the phone operator app on your device, find the “Call forwarding” option and turn it off. But on the contrary, if you find that your operator does not have an application, you can contact them.
Whether you have a physical store nearby, where you can go and ask about this process or by calling the customer service phone. In the physical store they will be able to help you if you have not understood well some of the previous steps or you have a problem to solve them. By call, surely they can perform these functions for you since they have access to certain mechanisms of your phone that have to do with calls.
Whenever you have a problem you can go to them to solve it for you. Although it may also happen that your phone is having a software problem that does not allow you to change these functions. You can go to a phone repair shop and have them try to fix it for you.