By now, everyone knows Shein, the new online fashion giant. This Chinese company has conquered millions of consumers all over the planet thanks to its almost unlimited offer of clothing designs and accessories of all sizes and styles. All at unbeatable prices. In addition, it is very flexible with the orders that we are not satisfied with as customers. In this post we will analyze the policy of return in Shein: how to return products quickly and easily.
The issue of returns is not a minor issue, especially when it comes to buy clothes online. Faith fact, many people are held back by the doubts that this generates. If I can't try on clothes before I buy them, how will I know they'll fit me? What guarantee do I have that they will return what I have paid?
Aware of these doubts, those responsible for Shein have implemented a series of conditions and ways of proceeding in case of return of orders. Imagine that we place an order and discover that we have not succeeded in the size. Or that when the purchased clothes arrive you are they do not have the appearance or quality that we expect. These are situations that happen with relative frequency and that in Shein have an easy solution.
For our peace of mind, we must know that the first return within the 45 days after purchase it's totally free. Of course, if there are more items to return included in the order, you will have to request more return labels, whose price is 4,50 euros each.
The return system is simple, but the buyer or buyer must go in person to deliver the package to the headquarters of the shipping companies that work with Shein. The first step is therefore to prepare the package.
Return a Shein order step by step
If we find ourselves in the situation of having to return a garment or any other product purchased online through Shein, these are the steps to follow:
- First of all, you have to access our personal account in Shein.
- Then we go to the section "My orders". There we look for the order in which the product we want to return is found.
- Then We select the product(s) to return and click on the option "Make Return". When carrying out this action, it will be necessary to specify the reasons for the return: size error, product defects, etc.
- The next step consisted of choose the return method. In the case of choosing a Pack point or Correos*, the website itself will offer us the possibility of printing a label to stick on the package.
- Finally, we go to the chosen establishment where we will deliver the package properly wrapped and labeled.
(*) If we prefer to use the services of a transport company of our choice, as buyers we will be obliged to pay the shipping costs. If, instead, we opt for the possibilities that Shein offers us, it will not be necessary to pay anything.
IMPORTANT: All items that we want to return They must be in perfect condition and in their original packaging. for them to be admitted. Keep in mind that, of course, the Shein quality control team will review them in order to detect defects or signs of use.
Once the return is accepted at Shein, the company will proceed to make the refund through the same payment system that has been used for the purchase.
Items that cannot be returned
Unfortunately, there are some cases in which the return in Shein will not be possible. This is something that as clients or users of the web we are obliged to know, in order to avoid unpleasant surprises.
The products that are excluded from the possibility of return They are basically the following:
- Accessories and costume jewelery (except bags, scarves and blankets).
- Underwear items.
- Cosmetic products.
- Pet products.
- Swimwear with damaged hygienic protection.
Claims
To file claims, resolve doubts or send suggestions, Shein has several customer service channels:
- Chat online, open from Monday to Friday from 8:30 a.m. to 21:00 p.m., on Saturdays from 9:00 a.m. to 17:00 p.m.
- Social Media: Facebook, Twitter or Instagram.
- Email: service@shein.com.
There is no phone support.
If in doubt, it is best to consult the details of the Shein's return policy.
About Shein
Shein is a global online fashion retail company founded in the city of Nanjing, China, in 2008, by entrepreneur chris xu. It is currently present in 220 countries around the world.
The key to their business is manufacturing-on-demand technology, which allows them to connect suppliers with their supply chain, reducing inventory waste and allowing them to sell a wide variety of products at really low prices.
There are more than 100.000 opinions about Shein in Trustpilot, with a score of 4,0 out of 5.